FAQs

What if I can’t find my “issue” above?

All of our experiences are unique to us and our families, and sometimes don’t fit neatly into a box! If the challenges you’re seeking support around aren’t listed here, please reach out to us here to chat further, and if we don’t have the expertise you’re looking for, we would love to point you in the direction of another therapist!

Do you offer EMDR treatment?

While some of our therapists are trained and offer Eye Movement Desensitization and Reprocessing (EMDR), our approach is holistic, and it is just one tool in the toolbox. We’re happy to chat with you more about whether or not we feel EMDR therapy is one approach we’ll consider.

If I live outside of Niagara, can I still book a virtual / online appointment with you?

Absolutely! As Registered Social Workers with the Ontario College of Social Workers and Social Service Workers, and Registered Psychotherapists with the College of Registered Psychotherapists of Ontario, we can provide support to anyone living in Ontario.

Do you offer Direct Billing for my work benefits?

Yes! We can direct bill many work benefit companies, including Manulife, Canada Life (Great West Life), GreenShield, Desjardins, and more. If we can’t direct bill your specific extended-health benefits company, you’ll automatically be emailed an invoice with all the information you need to submit to your benefits.

I’ve booked my first appointment! What can I expect?

We’re looking forward to meeting you! You’ll receive an appointment confirmation email right away! Prior to your first appointment you’ll receive an intake form and a consent form to be completed. If you’ve booked a virtual appointment, you will be sent the secure link to join the appointment about 30 minutes prior to the appointment start time.

If you are coming to our office, simply enter by the LifeLabs, use the stairs or elevator, and our newly renovated clinic is at the end of the hall on the right!

Are therapy appointments in person or online?

Whatever works best for you! After years of moving our lives primarily online through the pandemic, we’re happy to offer in-person support at our welcoming and newly renovated space in St. Catharines, and virtual support to those in Niagara and across Ontario!

How old does my child need to be to attend therapy?

While we work to support families with children of all ages, we do require some parental involvement in sessions for children under the age of 12, and strongly encourage parental involvement in our work with all children and youth. This dynamic will look different on a case-by-case basis and will be discussed in an initial consultation or first appointment.

Can I bring my baby to my appointment with me?

Absolutely! Virtual or in-person, babies are welcome to join!